Effective Date: 01 July 2025
Last Updated: 01 July 2025
At WPebbly, we strive to deliver a smooth, transparent experience to every user creating and exporting WordPress websites. Please read our Refund Policy carefully before making a payment.
1. Eligibility for Refund
We offer digital services, which are non-tangible and non-returnable. Therefore, all payments for website exports or paid bundles are considered final and non-refundable, unless one of the following applies:
- You were charged in error (e.g., duplicate payment).
- You did not receive access to the export/download service after successful payment and support was unable to resolve the issue within a reasonable timeframe.
- You were promised a feature or service in writing (email or platform) that was not delivered.
2. Ineligible for Refund
You are not eligible for a refund in the following scenarios:
- Change of mind after purchase.
- Dissatisfaction with design layout selection after creation or export.
- Incompatibility with third-party hosting or plugins (as WPebbly delivers standard WordPress codebase).
- Improper use or modification of exported files.
3. How to Request a Refund
If you believe you are eligible for a refund:
- Email us at info@wpebbly.ai within 7 days of your payment.
- Include your registered email address, order ID, and reason for the refund request.
- We will review your request and respond within 5 business days.
4. Refund Method
Approved refunds will be processed via the original payment method used through Stripe or PayPal. Processing times may vary depending on your financial institution.
5. Chargebacks
Initiating a chargeback without contacting us first will be treated as a potential abuse of our services and may result in:
- Permanent account suspension.
- Restriction from using WPebbly in the future.
We request users to contact us to resolve disputes amicably.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with the “Last Updated” date.
7. Contact Us
? Email: info@wpebbly.ai
? Company: WP Small Fix, Gujarat, India